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adding new device

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‎06-17-2020 07:50

‎06-17-2020 07:50

Instructions to add a new device say "Tap the Today tab and tap your profile picture, Tap set up a device, choose your device and follow the on screen instructions"  My today tab does not contain my profile picture, and I cannot find any other means of setting up the new device.  Suggestions?  (I've tried going to profile and tapping the picture there, but no joy)

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6 REPLIES 6

‎06-17-2020 08:14

‎06-17-2020 08:14

Does yours not look like this?

 

 

Capture+_2020-06-17-11-11-09.png

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-17-2020 08:33

In response to JohnnyRow

‎06-17-2020 08:33

No - no profile picture, although I have one on the profile

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‎06-17-2020 08:34

In response to PaulaM1953

‎06-17-2020 08:34

But does the rest of your phone app screen look similar?  If there is just a blank circle in that spot, click that.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-18-2020 03:01

In response to JohnnyRow

‎06-18-2020 03:01

Exactly like that, only minus the profile pic
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‎06-18-2020 05:05

In response to PaulaM1953

‎06-18-2020 05:05

circle either

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‎06-18-2020 09:28

In response to PaulaM1953

‎06-18-2020 09:28

It might help if you could post a screen cap of your app.  Is it Android or IOS?  Are you sure it is the latest app version?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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