not resetting steps

[gieb]

My Fitbit Inspire HR is not resetting, and is adding today's steps to yesterday's. I have tried restarting it several times, and am also having problems with waking the screen after restarting. I've only had this tracker 2 weeks, and I'm feeling very disappointed! 

[MarciM]

Hi @gieb Have you tried doing a factory reset? If you haven't please try follow these steps:

1. On Inspire, open the Settings app > Clear User Data.

2. When prompted, press the screen for 3 seconds, then release. When Inspire vibrates and you see the clock screen, your data is erased.

If that doesn't do the trick for you, you should contact customer support HERE

I hoe that helps.

[gieb]

Thank you for your reply, but I've since returned my Fitbit Inspire HR. I found it too frustrating and unpredictable.