use same email?

[SunsetRunner]

I had a fitbit ONE, I now purchased an Inspire HR.  Can I use same email address to get notifications?  No longer use fitbit ONE. 

[Odyssey13]

Hi @SunsetRunner 

Sure you can. Set up as a new device on an existing account and your history will be there for you. Glad you're with us.

[NellyG]

Hi @SunsetRunner Yes you can. If the One is still on your fit it account either remove it or turn notifications to the One off. Then it should send notifications you have set up to your Inspire 

[SunsetRunner]

How do I do d my devices? I did use an alternate email..but it is not the
email I check regularly

[NellyG]

I am not sure what you are asking. Can you clarify? Just a typo I think but I cant work it out lol

[SunsetRunner]

I had a ONE Fitbit long ago. Now I have an InspireHR... How do I remove
the one? I dont see it anywhere on my account

[SunsetRunner]

I can not find the ONE on my account.,.to remove it.   I purchased an InspireHR.  

[SunsetRunner]

Do email notifications appear on InspireHR?  

[WendyB]

You do not need to remove the one from the account.

Please be more specific so we can help you

[WendyB]

---

@SunsetRunner wrote:
How do I do d my devices? I did use an alternate email..but it is not the
email I check regularly

---

Sounds like you set up a new account, Is this the case?

You are very unclear and its hard to help

[NellyG]

Hi again. If you cant see the One on your account then it is probably not there. I am not sure, as @WendyB  says, if you have used your original account that you had the One set up on or opened a new account using a different email address. 

[SunsetRunner]

Message I receive says my email is already used.  So I need to choose a different email address.    Not sure why.......  So I thought it was because I had a different Fitbit.  

[SunsetRunner]

Yes I set up a new account, (using an alternate email that I don't check often).  Would MUCH rather use the original email.  How do I switch my preferred email?  

[SunsetRunner]

I opened a new account. It said my business email (old email address) was
already being used. I would rather use old email address.

[SunsetRunner]

How do I do that? I am goofing this all up........

[NellyG]

Yes that spunds as if you were trying to set up a new account usingnthe old email address. If you remember your password then just log into the old account. If you forget the password you can request a password change. Then once you get into the old account you can set your Inspire up again in that account. Does that make sense?

[SunsetRunner]

When I try to log in.... Message I get says the old email address is used
in another account. I can not access it.

[NellyG]

As far as I am aware you only get that message when you try to create a new account with the old email address. If you are selecting Log In (not create an account) and get that message, you will need to contact Support about it (link in my signature) as there is nothing anyone on the forums can do.

[SunsetRunner]

I got a notification on my Fitbit when you emailed me to the address I was
wanting to use... So maybe they are linked??? Thanks for your help. Have
a great day!!!

[NellyG]

No idea what is going on, but if it is working - great! 🤣🤣