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GPS miscalculating distance

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‎08-06-2019 00:21

‎08-06-2019 00:21

Hi,

I have a little problem with my Inspire HR.

 

Yesterday I went inline skating and as there is not such workout, I tracked it as runnning as it seemed the closest thing from the menu.

 

When I finished, I was surprised it only said 7 kilometers, because actually it was 7 kms there, and 7 kms back according to the map. I checked the fitbit map and made sure the line is always there, because I lost the gps signal from time to time for a second, but the map of the workout is complete, with no distances missing.

I think that the device is calculating the distance based on the amount of steps times the step length, not the actual distance.

 

 

fitbit.JPG  map fitbit.JPG

 

is there a way to change this somewhere in the menu, please?

 

thank you

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‎08-07-2019 09:46 - last edited on ‎06-24-2025 07:12 by Fitbit Moderator

‎08-07-2019 09:46 - last edited on ‎06-24-2025 07:12 by Fitbit Moderator

@monious, it's great to see that you've visited the Fitbit Community!

Let me help you with the distance recorded for your activity. The feature is called Connected GPS. If you are having issues with the distance recorded via GPS then please try these suggestions to improve this situation. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-10-2019 01:40

In response to AlvaroFitbit

‎08-10-2019 01:40

Hello, thank you for your answer.

maybe I wasn't clear. the map is accurate, the GPS is working correctly, but the distance calculation is wrong.

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