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1 year old Versa 2 dead

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‎07-22-2021 13:34 - last edited on ‎07-22-2021 14:47 by Moderator Alum

‎07-22-2021 13:34 - last edited on ‎07-22-2021 14:47 by Moderator Alum

My Versa 2 purchased 5/20/2020 is dead, I have tried using a different charging device in a different plug, pressed side button for over a minute with no icon showing up on screen, cleaned back of watch and chargers with rubbing alcohol, tapped the side button to see if it was stuck. none of these things worked.

The watch is in perfect condition other that being non-functional. Any ideas or suggestions?

 

 


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‎07-22-2021 14:46 - last edited on ‎09-17-2024 09:30 by Fitbit Moderator

‎07-22-2021 14:46 - last edited on ‎09-17-2024 09:30 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Clooney1.  

Thank you for sharing this information about what you've been experiencing with your Versa 2 watch and confirming that you already tried a few troubleshooting steps. 

In this case, since you already tried the steps you mentioned above and you continue to experience the same inconvenience with the watch that is not responding, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

They will let you know how to proceed or what are the options available for you. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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