Fitbit logo blinking on/off

[SunsetRunner]

My versa stopped working last week. I've had it for a little over a year now. The fitbit logo blinks on and off, draining the battery. Tried factory reset but I don't get the strong vibration, even after holding it for a couple minutes. Tried draining the battery and restarting but that didn't work either. It is no longer synced to my phone so can't change the clock face like other users have said.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa screen. Thank you for your efforts to resolve the issue by draining the battery and restarting the device, trying to change a clock face and doing a factory reset. 

I recommend confirming the steps to do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[TSpeer]

My Versa 2 does not have 3 buttons it would be nice it there was a picture that had the buttons circled. My versa 2 only has the one side button and two sensor wholes.

[LiliyaFitbit]

Welcome to the Fitbit Community, @TSpeer.

Thank you for joining the thread and sharing your concern about the factory reset process for your Versa 2. Take note that this process will wipe all unsynced data and user-installed apps on the watch and you will need to set up the watch again. The factory reset process is different for Versa 2 and while you can find the steps here, I would like to confirm the details of the issue with your watch. I will be glad to help. 

Looking forward to hearing back from you.

[Can_of_donna]

I have the fitbit lite. I have changed my clock face, restarted it, and attempted to factory reset. It continues to turn on and off.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Can_of_donna.

Thank you for joining the thread and sharing that your Versa Lite continues to turn on and off. I appreciate your troubleshooting efforts. I went ahead and created a case for you, someone from our Support team will reach out soon.

Let me know if you have any questions.

[Roseyposey96]

Hey, I was wondering if you could help me. My Fitbit is doing the exact same thing. I have tried to do what it says above but it's not vibrating. It's now been a week and I've had it on charge for a few days and taken it off since Monday and it's still doing it. Any advice would be great!

[Roseyposey96]

Managed to finally do it but now saying date not cleared and synced try again 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Roseyposey96.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend trying the following:

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Restart your phone.

3. Open the Fitbit app, tap on your profile picture > Set Up a Device.

4. Choose your Versa model, tap on replace and follow the onscreen instructions.

Hope this gets you back on track!

[Mrs.White]

• The Versa 2 only has ONE BUTTON

[Vikki33]

Hi my versa lite is 7 months old. The logo just keeps flashing on and off on the watch screen. Can't get it to turn on or off, I have tried draining the battery, charging for a full day, changing the clock face( but my app cannot sync to the watch) please could you help advise me o  what I can do? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vikki33. It’s good to see you in the community, @Mrs.White.

@Mrs.White Thank you for joining the thread and sharing your concern. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

@Vikki33 I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts and recommend restarting your watch: How do I restart my Fitbit device? If the issue persists, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[rbdiva]

Hello!  I am having exactly the same issue.  My Versa was black this morning, didn't respond to the restarting process mentioned above.  After my (un-tracked) walk, the device face started flashing the logo.  I went through the process you recommended, but the watch never vibrated and has gone back to black.  Sadness!  Any advice?

[Roseyposey96]

I had to delete it off the app and resync it and it worked. Hopefully it
works for you

[LiliyaFitbit]

Welcome to the Fitbit Community, @rbdiva. Thank you for your reply, @Roseyposey96.

@Roseyposey96 I am glad to hear that you were able to resolve the issue and thank you for sharing what you did as it may help other members in the same situation.

@rbdiva Thank you for joining the thread and sharing the details of the issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.