help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

(2) Versa's Paired

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2019 12:30

‎06-29-2019 12:30

My wife and I have Versa's.  I had a devil of a time getting both activated.  I used my phone initially for both and now I see Versa paired twice under Bluetooth settings on my phone. 

The phone is Samsung Galaxy S9+

Under Version on my Versa I see 32.33.1.30

 

How can I determine the correct Versa to unpair or should I just unpair both and then repair?

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-29-2019 12:48

‎06-29-2019 12:48

I dont know of a way to tell which is which. I would un-pair one and if its yours then un-pair the other. Then set yours up only on your phone

 

Hers cant go to her phone or computer

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-29-2019 13:21

In response to WendyB

‎06-29-2019 13:21

Thanks for the response. I did in fact unpair both Versa's. Now, none are
showing as being paired with the phone. How do I make the Versa discoverable as
it is not being found when I scan.

The watch still appears to be functioning, can it do that without Bluetooth?
Best Answer
0 Votes

‎06-30-2019 00:07

In response to golfgame

‎06-30-2019 00:07

The Fitbit app will pair the Versa to the phone. 

First log into the correct Fitbit account and let the tracker sync. 

The app then should ask for several permissions which you will want to agree to. 

To sum up you will not be able to and should not try to pair a Versa through the phones Bluetooth menu. 

Do you and your wife have separate phones? Or as @WendyB suggests would one of you be able to sync through a computer or iPad? 

Best Answer