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Active hours

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samador86

2 0 0

Why is my Fitbit not recording all my hours? I’m doing 250 steps an hour and right now I just did close to 1,000 in one hour but it didn’t count it.

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3 REPLIES 3

JohnnyRow

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

21443 2681 12665

"I just did close to 1,000 in one hour but it didn’t count it."

Do you really mean the Versa 2 did not count it, or do you really mean it didn't register on the phone app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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samador86

2 0 0

It didn’t add it to my hours of moving

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JohnnyRow

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

21443 2681 12665

@samador86 wrote:
It didn’t add it to my hours of moving

But my question was 'hours of moving' as shown on Versa 2, or as shown on phone app.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer