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Active minutes Discrepancy

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‎07-30-2019 13:33 - edited ‎07-30-2019 13:35

‎07-30-2019 13:33 - edited ‎07-30-2019 13:35

Morning after my walk my active minutes was 66 and now in the afternoon my fitbit versa shows only 11. is anyone facing this issue. Can someone help with the solution?

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4 REPLIES 4

‎08-04-2019 17:51

‎08-04-2019 17:51

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response.  

 

I am glad to assist you with your concern about your active minutes which disappeared during the day. In order to investigate, please let me know if you manually logged any activity? Do you have any third party app connected to your Fitbit account? 

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-05-2019 06:37

In response to LiliyaFitbit

‎08-05-2019 06:37

Hello, Thanks for getting back, I have my Apple health connected to my Fitbit apart for that i don't have a any app connected to my fitbit.

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‎08-07-2019 17:01

In response to LiliyaFitbit

‎08-07-2019 17:01

Again I am facing the same issue. Is this common? 

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‎08-08-2019 19:02

In response to SunsetRunner

‎08-08-2019 19:02

Hi @SunsetRunner, thank you for your reply. I am sorry for the delayed response. 

 

I appreciate the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further using the special tools. You will receive an email from them soon.

 

If you have any questions, feel free to let me know.

 


 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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