Active minutes not registering

[Ellis07gemma]

For some reason my active minutes are not registering. I have followed all the guides online and still nothing. Anyone else having this problem 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Ellis07gemma, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your active minutes are not registering. Thank you for your troubleshooting efforts. I recommend confirming if you've done the steps to restart the device: How do I restart my Fitbit device? You can also find more information about the active minutes here. 

If you continue experiencing difficulties, please let me know the type of activities you're doing and if you have any third party apps connected to your Fitbit account. 

Let me know the outcome, I'll be around.

[MarkCanada]

Hello, all 12 of us in our active minutes challenge are having the same issue. No updated stats for almost 24 hours. I’ve done all troubleshooting myself. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MarkCanada. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you and your friends are having the same issue in the active minutes challenge. I appreciate your troubleshooting efforts. I would like to confirm if your device doesn't track active minutes at all, or it tracks them but they are not counting towards the challenge or the active minutes disappear? Please also let me know the type of your activities and confirm that your watch is syncing, I will be glad to investigate. 

Please keep me posted.