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Versa not tracking floors

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‎01-20-2020 08:13 - last edited on ‎01-22-2020 19:49 by Fitbit Moderator

‎01-20-2020 08:13 - last edited on ‎01-22-2020 19:49 by Fitbit Moderator

My versa has not counted any floors since Saturday. 

 

Moderator edit: Subject for clarity 

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‎01-22-2020 19:49

In response to SteveH

‎01-22-2020 19:49

Hi @Sandy236, welcome to the Community Forums!

 

Thanks for bringing this to my attention. In addition to the steps that were shared by @SteveH, I suggest you to restart your Versa following the next steps:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.  

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‎01-21-2020 00:19

‎01-21-2020 00:19

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

 

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems.

Best Answer

‎01-22-2020 19:49

In response to SteveH

‎01-22-2020 19:49

Hi @Sandy236, welcome to the Community Forums!

 

Thanks for bringing this to my attention. In addition to the steps that were shared by @SteveH, I suggest you to restart your Versa following the next steps:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.  

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‎01-23-2020 01:11 - last edited on ‎01-26-2020 16:28 by Fitbit Moderator

In response to RicardoFitbit

‎01-23-2020 01:11 - last edited on ‎01-26-2020 16:28 by Fitbit Moderator

Thank you, I had already restarted it. It has started counting floors again so all good now. 😊

Sandy

 

Moderator edit: Removed personal information 

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‎01-26-2020 16:28

In response to Sandy236

‎01-26-2020 16:28

You're welcome @Sandy236, sorry for the delayed reply.

 

I'm really happy to know that the issue with your Versa was resolved after trying the restart process that was shared on my previous post. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family! 

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