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Active minutes stopped syncing

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‎02-11-2020 08:23 - last edited on ‎02-12-2020 10:54 by

‎02-11-2020 08:23 - last edited on ‎02-12-2020 10:54 by

Active minutes stopped syncing 3 days ago why 

 

 

Moderator edit: subject for clarity

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‎02-12-2020 11:00 - edited ‎02-12-2020 11:01

‎02-12-2020 11:00 - edited ‎02-12-2020 11:01

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your active minutes stopped syncing 3 days ago. As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes?

 

If your device is syncing, I recommend to restart your device as described in this help article. This will refresh your watch internally. Please monitor your watch and let me know if the issue gets fixed. 

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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