help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2020 12:08

‎09-11-2020 12:08

I just Updated Versa and my active minutes do not show in application. However, if i access Fitbit through the webpage I can see them but not in the e app. I deleted and reinstalled the app but it continues not reflecting my active minutes! 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-11-2020 13:42

‎09-11-2020 13:42

Hi @lissgall 

Welcome to the forum. As part of the update active minutes have been changes to Active Zone Minutes (AZMs). Zone minutes use a different calculation, thus wouldn't transfer straight across after the update. The active minutes you are used to calculated your zones just based on your age.  AZM zone calculations are based on your age and resting heart rate.  These zones reflect an updated understanding of exercise and the heart.

I hope that helps.

Marci | Bellevue, WA
Best Answer
0 Votes