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Alarms not going off

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‎05-01-2019 23:34

‎05-01-2019 23:34

The alarms set on my alarms app sometimes don't go off, about 7 out of 10 times they will work but other times they won't.

 

I delete all alarms and use the 'everyday' option when setting alarms. I charge the device when it needs it and preform a reset while it charges.

 

Clearing the set alarms and the resets don't help, but they also don't increase the chances of the alarm not going off. 

 

Is there anything else I can do??

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‎05-02-2019 07:05

‎05-02-2019 07:05

@BlueGirl107 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the alarms are not going off. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Make sure to sync your Versa before doing this in order to avoid losing data. Finally, set up your Versa from scratch and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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