Alexa does not work unless the Fitbit App is open

[price0909]

Versa2 Doesn't connect to Alexa unless I have Fitbit App open on my phone. I have it checked to let it run in the background but this does not work. It has to be open. 

I tried to chat with support and they tell me we exhausted all options someone will get back to me. No one ever did. 

What is the point I may as well just use my phone to do what I need. 

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

Hello @price0909, nice to have you again in the forums. I will gladly forward your comments. 

I apologize for the inconvenience. I was informed that support will take over and continue helping you. Please expect an email from them soon. 

Please let me know how it goes. Greetings!

[GracieGrace]

I can't even find the Alexa in the Fitbit app on my phone (Android). I can't even access it. 

[RodrigoMFitbit]

Hello @GracieGrace, welcome to the forums!

I advise you to check the following help articles in our website: 

• How do I use Alexa on my Fitbit Versa 2?
• How do I set up the Fitbit Skill for Alexa?

Follow the instructions in these articles to get Alexa working with your Versa 2. 

[GracieGrace]

Thanks all is well now.

[RodrigoMFitbit]

Hello @GracieGrace, thanks for the update. I am glad that all is well now. 

Wish you a lot of fun with your Fitbit Versa. Happy stepping. 

[MichelleA1971]

Same here. Pointless.

[PanicPhobia]

Same. And the "find my phone" app is the same.  As if the "run in background" setting no longer works.  This happened with their last update.  

[PanicPhobia]

I was supposed to get an email about this month's ago.  Tech support doesn't care.  

[PanicPhobia]

No fix for the run in background issue?

[MichelleA1971]

Once I set the Fitbit app to run in the background, the "find my phone" is working for me but not Alexa. There's no point in having Alexa if I need to open Fitbit app.