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Versa 2 screen won't respond

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‎04-08-2022 11:11 - last edited on ‎04-08-2022 11:35 by Fitbit Moderator

‎04-08-2022 11:11 - last edited on ‎04-08-2022 11:35 by Fitbit Moderator

my vrrsa 2 lite has been off for about 3 mths since i turned it back on the touch screen can be used to look at the sreen but i cant touch anything wont swipe cant go into settings or apps

 

Update: oh and ive done a long reset and this didnt solve it changed my watch face didnt work either

 

Moderator Edit: Clarified subject

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‎04-08-2022 11:37 - edited ‎06-09-2023 03:59

‎04-08-2022 11:37 - edited ‎06-09-2023 03:59

Hi there, @jahnacky. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you tried contacting our Support Team after posting here but your chat got disconnected. Since you have exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎11-20-2022 08:34

‎11-20-2022 08:34

All they are gonna offer you is a discount and say thx for your support. You are not the only one with this issue. 

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