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Alexa not working

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‎01-11-2020 15:12

‎01-11-2020 15:12

Whenever I go to use Alexa it gives me an error message that it's lost the connection. I run the setup again on my app and the app  shows connected, but on the watch it says either "lost connection"  or "Set up Alexa"   Very frustrating... since Alexa was the only reason I updated watches.     

 

I have a Note 9.   

 

Any tips?  

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‎01-11-2020 15:21

‎01-11-2020 15:21

Hi @kabella66 , see this article. Scroll down to the bottom of the page and see if our country is in the list of supported countries. Regards kuzibri

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‎01-22-2020 06:49

In response to SunsetRunner

‎01-22-2020 06:49

HI .. I"m not sure why you're directing me to "check my country"  because I'm in the US.  

 

 

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