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All day sync feature doesn't work properly

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‎05-13-2019 04:33 - last edited on ‎05-14-2019 07:48 by Fitbit Moderator

‎05-13-2019 04:33 - last edited on ‎05-14-2019 07:48 by Fitbit Moderator

All day sync isn’t working. If I don’t remember to open the app several times a day, all my steps and sleep are not recorded. For instance, opened the app this morning and the last time it fully recorded my day was Thursday. Today is Monday. So frustrating!  Why is this happening and what can fix it?  Using iPhoneXR

 

 

Moderator edit: updated subject for clarity

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‎05-14-2019 07:48

‎05-14-2019 07:48

@Snastar Welcome to our Fitbit Community! I'm sorry to hear that the "All-Day-Sync" feature is not working properly.

 

Please make sure that your phone has the most recent Fitbit app version. If the app is up to date, please log out of the app, reset your phone, open the app again and log in. Finally, turn off the All-Day-Sync feature and turn it back on. You can find the steps to turn it on in this help article. If you are viewing the article through a computer, press "Ctrl + F" and type All-Day-Sync" in order to find the steps quicker.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎05-14-2019 11:07 - last edited on ‎05-16-2019 05:58 by Fitbit Moderator

In response to JuanJoFitbit

‎05-14-2019 11:07 - last edited on ‎05-16-2019 05:58 by Fitbit Moderator

I did all of these things based on other posts I saw. And it still
doesn't sync on it's own.


Moderator edit: removed personal info

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