An App is Needed to Use this Device??

[SunsetRunner]

Suddenly my Versa 2 no longer receives text messages on the watch. Checked to see if it was still connected to Bluetooth and when I click on Versa 2 it pops a message - An App Is Needed to Use This Device. I have the app. Everything was working a week ago. I cleared the app cache - restarted the phone and the watch. Nothing is working. Within in app I can sync the device. But still don't receive text messages on the watch or have it connect to bluetooth. Anyone else having this issue? Need help.

[MissToriMae]

I'm also having this issue. Cleared everything, updated the app, etc. Still can't get notifications anymore. Id love if someone could figure out a solution. 

[Corilynn2309]

I am also having the exact same issue and tried everything you did. Worked fine for over a year no clue whats going on. I am planning on calling tech support today. I will write down the step by step directions they give and repost them here.

So frustrating! 

Thank you 

Cori

[dmf57]

I am having the same problem. Tried everything but can't receive text messages. 

[Jacquilaw]

I am also having this  same problem,  my versa 2 last synced 3 days ago and now it won't sync or receive text messages. Can anyone suggest anything to help?

Thank you, I shall look forward to your post.

Moderator edit: merged reply

[Charlotteswain1]

Hello, I am having the same issue, did you manage to get it sorted?

[SunsetRunner]

I've been trying to contact support for a couple of days. I'm still having the issue. Going to try and call them again today.

OK I got text message notifications back. Rep had me go into the app and get to the notifications section. For me some permissions popped up which I had to accept. The app must have changed to where app permissions changed. From there she had me turn off all notifications. Then restart the phone

Once the phone reboots - Turn off bluetooth wait 10 seconds. Turn it back on. Go back to the app and turn on all notifications - make sure the correct text message app is selected in the Text message section. Then go to the watch and swipe to get to settings. Make sure that Do Not Disturb and sleep mode are turned off. Make sure the watch is set to vibrate. Then go back to the app and sync. After the sync send a text message as a test. Worked for me. Now I'm getting text message notifications again.

[NotThatKaren]

Mine is brand new and it's doing this. I had issues with my previous Fitbit, instead of upgrading I should have invested in a different brand. So many tech issues with Fitbit.

[RaqWalker]

THANK YOU soooo much!!! I'm happy to have found your fix. I was getting so mad about this. Both my hubby and I have been dealing with the problem.

[QuzySue]

I'm having the same issue with my Charge 3.  It's always something with fitbit. 

[Covid19]

Thank you I just followed the instructions and my messages are popping up again ♥️

[Slllss]

Hi guys, 

I just got a new fitbit sense and nothing is working with me. Is there any other way??

[EBABE_603]

Thank you for taking the time to write all of this information. 

 Did exactly what you have listed and BOOM... Back on.. 

   Super! Thank you 

[SleeLinda]

Hi, 

I've just done everything that your message says but it's still not working? Any further ideas on what to do...thank you in advance

[Mauranne1959]

I'm having the same problem tried everything still not working. I called customer service they couldn't help. Said they would call back. They know there is a problem. I received an update and was hoping that would work. No luck. Ugh

[Woods80]

Hi! I also tried what is listed above and it dod not work. What did work was to go into your fitbit app. Click on your profile picture. Underneath your name should be a list of apps you have connected to your fitbit. Versa 2 is one of them. Click on Versa 2. Scroll down. Under 'General' is notifications. Click on notifications and there you can allow fitbit access to your contacts and messages. After this, my test message came through🤗. Hope this works for you as well.

[mcie81yahoo]

Mine is getting the same message as you. Can’t connect to blue tooth or receive any messages or texts.

[DesireeZ2007]

Thank you so much! This worked! I got a new phone one week ago and was getting so annoyed. I was doing everything I could possibly think of . It didn't occur that the settings within the app had defaulted back when I go the new phone.

[Brokefang_no1]

I am now having this exact same issue with my charge 4 for a few months. Still can't fix though followed all steps & can't get ahold of fitbit anymore. So frustrating. 

[Pizza_Unicorn16]

I just recently got a Versa Lite and it's connected to my phone as far as I can sync to the app, I receive text and email notifications, but when I got to my Bluetooth screen on my phone and click on Versa Lite it says that I need an app to use this device. I'm confused.