An App is Needed to Use this Device??

[SunsetRunner]

Suddenly my Versa 2 no longer receives text messages on the watch. Checked to see if it was still connected to Bluetooth and when I click on Versa 2 it pops a message - An App Is Needed to Use This Device. I have the app. Everything was working a week ago. I cleared the app cache - restarted the phone and the watch. Nothing is working. Within in app I can sync the device. But still don't receive text messages on the watch or have it connect to bluetooth. Anyone else having this issue? Need help.

[Lu2reb]

I've had the app since I purchased my fitbit and set it up
I've always had the app!
So aggravated 😕

[CarolY0622]

This is now happening to me. No texts, no calls, can't connect earbuds, can't use Spotify.  Fitbit has become quite unreliable and I'm about to switch to a Samsung watch. 

[SunsetRunner]

I am sorry your having so much trouble, mine has been fine. Have you tried to see if tech support can be of any help

Get Outlook for Android<>

[hlplatt]

I am getting this error for an Ace 3.

I bought 2 Ace 3s in December. Initially, it was painful to sync them both. Not seamless, very clunky. But one of them died after 4 months. Tech support sent a new one. Could not get it to sync. Keep getting the error, Download or update the app to continue. I have the app. The other kid's Ace 3 is connected to it. 

I have uninstalled, reinstalled, turned off bluetooth, turned it back on...3 long chats with tech support. Multiple emails.

I sent it back and then sent a new one. This one is doing the same thing!

Same error. I can't get it to connect. I get to the screen with the 4 digits and then I get an X in a circle. and then the fitbit tells me i need an app to connect.

I am really losing my mind. I have spent HOURS on this...

I have tried so many fixes. 

I am willing to try anything, otherwise this is going back to fitbit and i won't buy another one.