Android not finding Fitbit

[Melo_d]

I Factory reset because of some syncing issues. Since then my phone is not finding fitbit. I have tried everything i can find online.  I am just about to return it.

[SteveH]

I don't know what you have tried so far but the usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com