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Anyone have problems with Versa falling off wrist?

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‎04-19-2019 21:47

‎04-19-2019 21:47

Had mine for a month. Seemed to be fine. Then while I was working it fell off my wrist. Charged it 5 days previous so it stayed on my wrist for that long anyway.I work outside on the road a lot so it could be anywhere. Lost it now. Not impressed as fitbit won't cover it. They just offer me a small discount to appease me to spend another $200+ on a product that may or may not do the same thing. I have noticed people having problems changing the straps although I have not done so myself. Having that said, if people are having trouble changing them you would think the mechanism may be faulty or something

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‎04-21-2019 15:09

‎04-21-2019 15:09

Welcome to the forums @Jayce1974 ! I am sorry for the late response. 

 

I appreciate your participation in the Forums and for sharing your experience with the customer support team regarding your lost Fitbit Versa. Your feedback is appreciated, we're constantly working on improving our devices and user experiences. I understand your feelings and I am sorry for the disappointment, each case is reviewed individually and the resolution that's being provided is based on the Fitbit Warranty . 

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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