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App from App Gallery won't load on my Versa 2

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‎09-22-2020 17:31 - last edited on ‎09-24-2020 11:48 by Fitbit Moderator

‎09-22-2020 17:31 - last edited on ‎09-24-2020 11:48 by Fitbit Moderator

My Fitbit app has been trying to load an app onto my watch for a total of 3 weeks. Is there a way to spread up this process or possibly quit the installation so that it stops draining both my phone and watch’s batteries?

 

Moderator Edit: Clarified subject

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‎09-24-2020 11:51 - edited ‎08-05-2023 09:13

‎09-24-2020 11:51 - edited ‎08-05-2023 09:13

Hi there @Gerholdminnie, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to install apps on your Versa 2, I understand how you must feel since it has been loading for over 3 weeks. I will be glad to help you with this.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another app/clock than the one you want to switch to using the app/clocks app, as well as in the gallery choose the same app/clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-24-2020 11:51 - edited ‎08-05-2023 09:13

‎09-24-2020 11:51 - edited ‎08-05-2023 09:13

Hi there @Gerholdminnie, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to install apps on your Versa 2, I understand how you must feel since it has been loading for over 3 weeks. I will be glad to help you with this.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another app/clock than the one you want to switch to using the app/clocks app, as well as in the gallery choose the same app/clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes