App not showing hourly dots

[KarrieT]

I have a versa, paired to iPhone 7 Plus. The versa shows all the dots but the app won’t Versa screen

App screen.

The pictures are just after syncing. This isn’t very frustrating. 

[TracyBee]

Same here with iPhone X..very frustrating 

[Rich_Laue]

This is a known issue that is affect some users and Fitbit is looking into this. 

[TracyBee]

Same again today 😡

[KarrieT]

Mine does it right every day and wrong every other day. It’s annoying.

Karrie and Kylie
Have a blessed day

[Rich_Laue]

It is so much easier when a problem is consistent for the users affected and even easier to fix when a problem affects everyone. 

Neither of which is the case here. 

Hopefully the cause can be found soon. 

[KarrieT]

I hope so. This is very frustrating. My old Blaze synced fine until it wouldn’t hold a charge any more.

Karrie and Kylie
Have a blessed day

[Gunther12]

Mine has been doing that since Sunday. I have deleted and reinstalled the app; disconnect and reconnect to Bluetooth and the internet. 

[Rich_Laue]

Active hours don't sync from the tracker to your account. When you ask for the day, the server looks at the hourly step totals and calculates this. 

[KarrieT]

I have no idea what this means. The app should
Show exactly what the Versa shows but it rarely does.

Karrie and Kylie
Have a blessed day

[Gunther12]

Not so; in the past when I have done my hourly 250 steps (from the reminder to move), it immediately syncs to my app. Yesterday for instance I made 11 out of 12, yet it shows 4 on the app even after multiple attempts at syncing. 11 out of 12 on my wrist tracker 4 on the app. Envenimer today.

Sent from my iPhone

[KarrieT]

This is exactly what my complaint is. The app should 100% mirror what is on the device and it doesn’t. It’s very frustrating.

Karrie and Kylie
Have a blessed day

[Rich_Laue]

Yes it should show the same, and for many of us it does. 

This means there is a problem someplace that has to be identified and fixed. Fitbit is aware of this. 

[KarrieT]

Thank you.

Karrie and Kylie
Have a blessed day

[Gunther12]

I hope so; 🙏

Sent from my iPhone