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App won’t recognize Versa

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‎12-18-2018 17:25 - last edited on ‎12-19-2018 07:27 by Fitbit Moderator

‎12-18-2018 17:25 - last edited on ‎12-19-2018 07:27 by Fitbit Moderator

I stopped syncing today. Followed all the steps to resync, deleted and reinstalled app on iPhone. Now nothing works.

 

 

Moderator edit: format

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2 REPLIES 2

‎12-18-2018 20:14

‎12-18-2018 20:14

Did you restart your Versa? Try doing that a few times and see if it syncs then

Restart your tracker

Community Council Member

Helen | Western Australia

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‎12-19-2018 07:27

In response to NellyG

‎12-19-2018 07:27

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped syncing with your phone. However, I'd like to follow up and would like to know if the issue persists or if your Versa is syncing properly after following the restart process that shared my friend @NellyG.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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