07-23-2019 19:12 - last edited on 03-09-2022 06:46 by AndreaFitbit
07-23-2019 19:12 - last edited on 03-09-2022 06:46 by AndreaFitbit
Hi,
My Fitbit versa will not hold a charge for longer than 6 hours. I have tried all the tips to save battery life and I have even purchased a new charger. I bought it in November 2018 and I think it is a little ridiculous that we are expected to not use all the apps we bought it for in the first place. The call feature actually stopped working a few months ago and I have never used the music app so can't understand what has happened. I use the normal clock face and have not changed the way I use it since I purchased. I have emailed Fitbit, wrote to them on both Twitter & Instagram and received nothing back, no reply, no acknowledgment - absolutely nothing. I am extremely frustrated and would really appreciate talking to someone over the phone about this issue, can anyone point me in the direction of Fitbit Customer Service number? Please don't send me the link for the "Get Support" page as it has proved useless.
Moderator edit: format.
07-23-2019 20:48 - edited 07-23-2019 20:50
07-23-2019 20:48 - edited 07-23-2019 20:50
The support page should give you the phone number most relevant to the users registered location as long as this office is open.
If this doesn't work I would Google your country and Fitbit phone number.
You may have to get up early to use the online chat option.
08-13-2019 18:08
08-13-2019 18:08
Hey, I found the number but it took me a looong time to figure it out. You have to change the country at the bottom of the page to Australia and then it should show you online chat (that does take a while as they troubleshoot with you) and a phone number. Try this link or 1800 875234. https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
02-23-2020 22:37
02-23-2020 22:37
My Fitbit won’t connect to my iPhone 8 can you let me know y it didn’t please
04-02-2020 13:51
04-02-2020 13:51
I have the same problem with my charge 3. There is a whole thread on this topic. If you have a charge 3 you will find this is a common problem. I am based in Australia so don't know how we can get help here.
04-02-2020 13:59
04-02-2020 13:59
Please note: Due to the recent events impacting our globe, it has affected operations so support options will be limited and wait times are longer than usual.
04-02-2020 14:05
04-02-2020 14:05
Go to the top right of this page, tap your picture.
Tap Contact Fitbit.
You will be directed to the best ways to contact Fitbit based on your registered location.
04-02-2020 14:25 - last edited on 09-13-2020 17:06 by LiliyaFitbit
04-02-2020 14:25 - last edited on 09-13-2020 17:06 by LiliyaFitbit
I have a Fitbit so do one so get lost
Regards
Moderator edit: personal info removed
04-02-2020 18:55
04-02-2020 18:55
04-02-2020 18:58
04-02-2020 18:58
Hello Oliver Hamblin...not quite sure what it is you are trying to say? Does not look very helpful. If you can help that good, if not, stay away.
05-18-2020 05:23
05-18-2020 05:23
My Fitbit Versa will not recognise my wifi despite being connected to it before?? It will not sync or update at all EXTREMELY frustrating and NO answers anywhere in the generic Q & A’s tried using the phone number posted above but an automated message tells me that due to the current circumstances this derive is not available 😡 NOT GOOD ENOUGH FITBIT transition like EVERY OTHER COMPANY in the world are being forced too. Very convenient way to avoid dealing with product issues
05-20-2020 21:04
05-20-2020 21:04
Agree, not good enough. What makes it less acceptable if the fact that the device (or software or app) is faulty. I would have thought that with the number of complaints in this community blog, they would lift there game to protect their brand. Clearly, not!
I have returned my Charge 3 and am told it will take them "up to" 7 days to send me another one. Let's see how the replacement goes. I am not confident that it will work at all well given the messages in this blog. One thing you might want to try; syn the fitbit with no other bluetooth devices near you. That helps I think but maybe its only because the gremlins in the fitbit have gone to sleep.
05-20-2020 21:17
05-20-2020 21:17
06-26-2020 20:20
06-26-2020 20:20
Hi there I have an ionic fit bit. I tried to down load the latest down load. Down load tracker. It took for ever. So I had to end the down load. Then I had the fit bit symbol on my phone that wouldn’t go. So I googled how to get rid of it and since then my fit bit will not turn on at all. Completely black screen. Yes it is fully charged. Please help. Many thanks Claire
08-17-2020 19:15
08-17-2020 19:15
I have the same issue but I’m luckier, my battery lasts one day. Every night before going to bed I have to remember to charge it for my workout in the morning.
Im extremely disappointed, I paid more than AU$300 for something that died after 2 years. Seriously? This planned obsolescence is disgusting. What are you gonna do about it? Because I don’t understand, like that guy said, why I should turn off notifications or functionalities for my watch in order for the battery to last. It’s ridiculous. I didn’t wanna buy an Apple Watch because of the price and because I read Fitbit is a better sport tracker but now I’m wondering whether the higher price means higher product.
08-17-2020 19:53
08-17-2020 19:53
Hi everyone, Yes, I am back! My replacement Charge 3 continues to be erratic - it sync's when it feels like but at least it does sync. I am just learning to live with it. Today, FItbit seems to have put out a software upgrade for the device which I have just completed. Let's see how it goes. I have also emailed TechRadar - check them out, they test and write reviews on products. On 15 July 2020, they gave the Charge 3 a big rap!! I cannot believe that; how can you trust these types of reviews?
09-13-2020 15:17
09-13-2020 15:17
I am looking for a contact number for Fitbit support or chatline
10-20-2020 03:02
10-20-2020 03:02
Have a similar problem connecting to map my walk !!
11-07-2020 16:19
11-07-2020 16:19
Hi @Salfish we can't help you much with contacting Map My Walk. Try Google.
03-07-2022 17:52
03-07-2022 17:52
Tried this number but after jumping through all the hoop, I sat on hold for 30 minutes! Nobody answered so I hung up in disgust. Fitbit is useless! Just like it's products!