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Auto screen wake issue with always on screen enabled

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‎11-18-2019 19:34

‎11-18-2019 19:34

I don’t know what is wrong with this device.  I haven’t been had this watch for a full day and already something isn’t working.  I wanted to give the Fitbit Versa 2 a chance rather than going with Apple Watch Series 5, but with the way the watch is running may just return the watch.  I mean I still have my Fitbit Versa and the Fitbit Flex 2 to manage my sleep

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‎11-23-2019 17:56

‎11-23-2019 17:56

@Sjorgensen It's great to see you on the Community. Thanks for sharing your experience with your Versa 2. 

 

Sorry for the delayed reply. The screen wake will show you two options: Auto (Motion) Manual (Button), you can choose to between these two. If you have Always-On display, your Fitbit Versa 2 display will stay on until you change this setting.

 

Could you provide me with more details about the issue you're experiencing with Auto screen wake and always on screen enabled? You can learn more about it by checking the Product Manual. 

 

I'll be around if you need further assistance. 

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