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Back button not working correctly.

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‎04-09-2019 07:47 - last edited on ‎04-10-2019 06:41 by Moderator Alum

‎04-09-2019 07:47 - last edited on ‎04-10-2019 06:41 by Moderator Alum

I’ve had my Fitbit Versa since May 2018. Recently, since a couple of months ago, the back button stopped working altogether. It doesn’t push and when it budges it still doesn’t work.

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 06:43

‎04-10-2019 06:43

Hello @SunsetRunner thanks for joining the Fitbit Community, it's great to have you on board. 😄

 

I appreciate your participation in the Forums and for sharing your experience with us. Is it possible some debris have accumulated in the button of your Versa? Could you please try to clean it with a toothpick and use compressed air? If after trying this, the button is still not working correctly, please let us know so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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