08-31-2019
12:16
- last edited on
09-03-2019
16:00
by
EdsonFitbit
08-31-2019
12:16
- last edited on
09-03-2019
16:00
by
EdsonFitbit
Forgive me if I sound fed up but to be honest, I'm fed up. This watch is expensive and I have gotten no enjoyment out of it.
Here are the details:
Here are the other issues with Fitbit:
My Versa hasn't synced with my phone since Aug 16 - fifteen days ago. I should not have to repeatedly remove the Versa from the app and re-add it. This has happened with all three Versas that I have had. I have gone through ALL of the troubleshooting I can find. Turning off BT and turning it back on, removing the device, re-adding the device, restarting all of the devices, etc etc etc.
This is frustrating because I have spent SO much time troubleshooting and writing on forums just trying to get this thing to work at a basic level and it doesn't.
What I want to know from Fitbit is:
Moderator edit: updated subject for clarity
09-03-2019 15:59
09-03-2019 15:59
@Adbriz It's great to see you in the Fitbit Community. Sorry for the delayed response.
I regret to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided and for the time you spent while trying to resolve these issues.
The Google Pixel 3 is fully compatible to sync with Fitbit devices.
There is not a design flaw with the battery of the Fitbit Versa.
We are always working to protect the privacy of Fitbit users. For more information, you can visit this article. If you would like to share an idea to help us improving the Fitbit experience, you are welcome to visit the Feature Suggestions board. This is constantly monitored by our team for future implementations.
Since you have followed many different troubleshooting steps, I opened a case with Customer Support to provide further assistance. They will be happy to get in touch with you as soon as possible.
If you have any other question, please don't hesitate to contact us back at any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!