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Battery issue Versa

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‎07-27-2019 16:21 - last edited on ‎05-24-2022 13:08 by Moderator Alum

‎07-27-2019 16:21 - last edited on ‎05-24-2022 13:08 by Moderator Alum

I have been trying to get a replacement Versa for 3 weeks. After CS noted I have a batter problem now they keep putting me off saying they need upper level approval. I can’t believe it. Worst customer service EVER! 

 

 

Moderator edit: subject for clarity

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‎07-28-2019 13:05 - edited ‎07-28-2019 13:07

‎07-28-2019 13:05 - edited ‎07-28-2019 13:07

Welcome to the Fitbit Community @Dee_Anna. 

 

I appreciate your participation in the Forums and sharing your experience with Customer Support regarding the issue you're having with your Versa's battery. I am sorry to hear you are going through this situation, I totally understand how you are feeling. I would suggest to keep communication open with our team and wait for them contact you back, since they have already all the details of the case and special tools to continue assisting you. I am sure they try to help you in the best possible manner. 

 

I'll be around if you need further assistance. 

 


 

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