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Battery issue fixed itself - what was that???

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‎09-17-2019 15:58

‎09-17-2019 15:58

My battery was draining in a day for weeks. I called customer service, did all the steps, and tech could only offer 25% off a new one.  O was so mad. I actually purchased a Garmin, returned it, and also a Samsung.  

All of a sudden, the darn thing just started to work perfectly.  They had denied the problem was on their side.  

What really happened? I gotta know. 

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‎09-18-2019 10:34 - last edited on ‎01-31-2025 09:59 by Fitbit Moderator

‎09-18-2019 10:34 - last edited on ‎01-31-2025 09:59 by Fitbit Moderator

@Aboz97 Welcome! It's good that the community is growing! 

Let me help you with your Versa not charging correctly. This could due to it not getting the appropriate power from the power source. This is why it is suggested you try different USB ports on the same computer or a different power source (like a wall adapter). 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-18-2019 10:46 - last edited on ‎01-24-2020 15:58 by

In response to AlvaroFitbit

‎09-18-2019 10:46 - last edited on ‎01-24-2020 15:58 by

That was not the problem at all. It was running down in a day.

Sent from my iPhone

 

 

Moderator edit: personal info removed

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