04-08-2019
22:42
- last edited on
04-09-2019
11:41
by
MarcoGFitbit
04-08-2019
22:42
- last edited on
04-09-2019
11:41
by
MarcoGFitbit
After updating my versa - battery will not hold charge -
2 hrs and battery is flat
Moderator Edit: Clarified Subject.
04-09-2019 00:17
04-09-2019 00:17
Hi @Lynn77 Have you tried restarting your Versa several times? Restart your tracker
Have you tired a Factory reset? Settings app on the Versa and scroll down to About.
Once you have tried both of these, ifbthe issue persists, please come back here for further
Help.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-09-2019 11:43
04-09-2019 11:43
Hello @Lynn77 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @NellyG, thanks for all your help. 🙂
@Lynn77 I appreciate your participation in the Forums and for sharing your experience with us. If you have tried the troubleshooting steps provided by @NellyG and your Versa's battery is still draining faster than usual, please let the Versa drain its battery completely, then plug it in and charge it, Fitbit devices need from 1 to 2 hours to get fully charged, then sync your device and monitor its battery. Once the battery gets low, sync it once again.
This will be very helpful for us to check this situation further and determine what we should do next. Thanks for your patience and understanding, we'll be waiting to hear from you.