Battery running out fast-Versa 2

[SanaShahbaz]

Kindly help .. first my fit bit would not count bike miles, it still does not . Now it's suddenly started drainibg super fast and is not picking up the heart rate either .

kindly help 

Sana

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SanaShahbaz.

Thanks for the information provided.

Since the battery of your Fitbit Versa 2 is the most important topic, I would recommend following the tips in this article to extend your Fitbit device's battery life.

Whether it continues draining quickly, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If the battery issue is resolved, please visit this site, open the menu "Why isn't GPS working on my Fitbit device?" and follow the instructions.

Regarding the heart-rate readings, please make sure the heart-rate sensor is turned on. In addition, you can find some troubleshooting steps to resolve heart-rate tracking issues in this article.

Please let us know if you have any questions.

[SanaShahbaz]

Thank you so much. I really appreciate your email. I rebboted the device
and I think it solved the problem but it still did not solve the heart
rate issue. There is no green light and no heart rate monitoring .

Can you please help me fix that.

Many thanks,

Sana

[EdsonFitbit]

Thank you for your response, @SanaShahbaz.

If you have followed the instructions provided above to resolve heart-rate tracking issues without luck, I would recommend getting in touch with Customer Support. For more information please click here.

Feel free to contact us at any time.

[SanaShahbaz]

Hi.

So the battery is off again and heart rate issue unresolved.

Kindly advoce ad what to do?

Many thanks,

Sana