Versa screen won't respond

[hannahlp21]

This morning I went to put my Versa on as I left it charging during the night and one moment the screen was okay (it had a thick blue line on the left hand side) and the next it was completely black. I tried resetting it and the logo came up for a moment before disappearing and it hasn’t had anything on since. The green light at the back is working and so is the vibration but nothing else. 

solutions I’ve tried:

resetting

cleaning the ports to make sure it was charging 

changing the clock face back to a Fitbit one

i was wondering if there was anything else I could try before contacting support directly

Moderator Edit: Clarified subject

[Maybroda1]

This happened to me today.  I put it back on the charger for another hour and low and behold the screen was reactivated. Hope that helps

[MarreFitbit]

Hi there, @hannahlp21. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa prior to posting here. 

I'm afraid you have tried all troubleshooting steps we could've provided here in the forums. Therefore, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

@Maybroda1 Welcome on board. I'm glad to hear you managed to solve the issue with your watch. Thanks for sharing what has worked for you. 🙂

Happy stepping! 

[hannahlp21]

Thank you, I tried this but it didn’t work unfortunately. I have decided to buy another one if it doesn’t start to work in the next couple of days.

[hannahlp21]

Thank you, I’ve decided to buy a new one in a few days if it doesn’t go back to normal