Bitmoji clock face doesn't show correctly on Versa 2

[Kferrini]

This is my bitmoji clock 85% of the time. Such a bummer because that’s the clock face I actually want so to have to change it for glitches kind of sucks. Or it’ll show the bitmoji but in a huge white square/unable to blend with the screen. I think it’s worked properly maybe 10% of the time, if that. I’m about to give up on my versa all together between these glitches, the constant need to manually resync , restricted from using quick replies w/ my iPhone and overall lack of versatility. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Kferrini Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Sorry to hear that your Bitmoji clock face isn't working correctly. I suggest you remove the clock face and add one of the default ones made by Fitbit. Save and sync. Once the changes have been saved setup the Bitmoji clock face again. You can also try restarting your Versa before setting up the Bitmoji clock face.

Let me know how it goes.