Bitmoji clock face will not load on Versa Lite

[SweetDeb53]

Since Saturday night, my Bitmoji clock face will not load on my Versa Lite. Settings say "Connected. Preparing to teleport," but it's stuck. I have no clock face, just a spinning circle on the watch. I have tried everything, but no luck. Has anyone else had this problem since they applied the latest update?

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you can't load Bitmoji clock face on your Versa Lite. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[super_salmon]

When the Ionic's were recalled I treated myself to the FitBit Sense. This was back in March and I've haven't been able to load the BitMoji clock face since then. Along with other FitBit user's it stays at the state of "Connected, Preparing to Teleport". I hope this issue is resolved soon.

[AndreaFitbit]

Thanks for getting back to us and for your comments @super_salmon.

As I mentioned before, our team is working to fix this soon. 

Thank you for understanding and for visiting the forums. 

[SweetDeb53]

Fingers crossed it's fixed soon! Today I was able to load another clock face, which will hold me over until Bitmoji works again. dh 🙂

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you were able to load another clock face while Bitmoji works again. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[SweetDeb53]

Miraculously, my Versa Lite was able to connect with Bitmoji today! Not sure why, but, hey..... Hoping there are no future snafus!  dh 🙂

[AndreaFitbit]

Thanks for getting back to us @SweetDeb53.

That´s very good news! 😀

Have an amazing day. 

[super_salmon]

Glad to hear yours is working. Wish mine was 😢

Get Outlook for iOS<>

[AndreaFitbit]

Thanks for getting back to us and for your comment @super_salmon.

I  understand how frustrating this could be and our team is working to fix this situation.

Keep on visiting the forums. 

[SweetDeb53]

Hang in there. I kept trying every day to load Bitmoji, sometimes more than once a day. When things started working a little, meaning it would load just part of the clock face, I would do the 10 second button press to reset things. It was definitely painful, but eventually worked. I knew it was on their end, & had nothing to do with my watch. Sent from my Galaxy

[AndreaFitbit]

Thanks for getting back to us and for sharing your experience @SweetDeb53.

I'm glad to hear that this feature is working for your now.

See you around.