help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sp02 Clock Face Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2022 09:50

‎07-02-2022 09:50

I've just replaced my broken Versa 2 with a new Versa 2, I've been using the Sp02 clock face on the old one but when I try to download it on the new Versa it says that it's not compatible - any suggestions?

Thanks

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-02-2022 10:28

‎07-02-2022 10:28

Hello @jspace and welcome to the Community.  If you just added your device to your account, this will explain things.  Your new device has the firmware from when it was manufactured.  You need the current firmware to get certain apps and clock faces.  Fitbit is always sending out firmware updates to newly activated devices.  You got in line when you activated.  You should get the firmware updates in 24-48 hours. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
4 REPLIES 4

‎07-02-2022 10:28

‎07-02-2022 10:28

Hello @jspace and welcome to the Community.  If you just added your device to your account, this will explain things.  Your new device has the firmware from when it was manufactured.  You need the current firmware to get certain apps and clock faces.  Fitbit is always sending out firmware updates to newly activated devices.  You got in line when you activated.  You should get the firmware updates in 24-48 hours. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-03-2022 02:58

In response to LZeeW

‎07-03-2022 02:58

Ok, That makes sense. Thanks! 24Hrs to go... 

Best Answer

‎08-10-2022 11:19

‎08-10-2022 11:19

Same problem today with my new replacement.   They told me to wait a week and try again when I called customer service. 

Best Answer
0 Votes

‎08-10-2022 15:06

In response to Christen26

‎08-10-2022 15:06

My update came through in around a day and a half in the end, so not too long of a wait - fingers crossed for you, hopefully it won't be too long!

The versa did an update straight out of the box, so you'd think they could push the latest firmware at that point - unfortunately it doesn't seem to work that way 😞

Best Answer
0 Votes