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Bitmoji clock not connecting

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‎10-31-2019 04:58 - last edited on ‎11-03-2019 15:29 by

‎10-31-2019 04:58 - last edited on ‎11-03-2019 15:29 by

I have been trying for days to get my Bitmoji clock face updated.  At first it would connect and stick at 2%, then it actually updated all the way to 99% and just stuck there for days.  I am attempting today to get it to update again, and now it will not even connect to SnapChat.  It says it is, then comes back to the FitBit page and nothing is connected.  I have uninstalled and reinstalled all 3 apps, Bitmoji and SnapChat are connected and working fine.  I have installed other clock faces with no issues, then tried to go back to the Bitmoji face, with no luck.  I have checked the versions of all three and I have the most recent versions.  Please help!!!  I love my Bitmoji clock face and I feel lost without it!!!!

 

 

Moderator edit: subject for clarity

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‎11-03-2019 15:28

‎11-03-2019 15:28

Welcome to the Fitbit Community, @caitybugs . I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with updating your Bitmoji clock face. I understand that you love your Bitmoji clock face and appreciate your troubleshooting efforts. I recommend checking the additional troubleshooting instructions in this post. 

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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