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Bitmoji doesn't work on Versa

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‎09-01-2019 04:01 - last edited on ‎09-02-2019 14:39 by Fitbit Moderator

‎09-01-2019 04:01 - last edited on ‎09-02-2019 14:39 by Fitbit Moderator

Bitmoji is linked with fitbit n snapchat but doesn't display on versa watch. I ve resatred also. Pls help. 

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 14:43

‎09-02-2019 14:43

Hi there @Chitturipriya, welcome to the Community Forums. Thanks for already restarting your Versa. Nice way to go! 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

To make sure that Bitmoji and Snapchat are properly linked, see Bitmoji’s help article. To install the Bitmoji clock face:

 

  1. With your device nearby, in the Fitbit app, tap the Today tab 
     
     > your profile picture > your device image.
  2. Tap Clock Faces > All Clocks.
  3. Tap the magnifying glass icon 
     
     and search for Bitmoji.
  4. In the results, tap the Bitmoji clock face result > Select > Install.
  5. After the clock face installs, tap Settings.
  6. In the Snapchat Connection section, tap Connect.
  7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit. 

After you connect your accounts, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article.

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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