Versa corrupted screen

[Klistajo]

Along the right side of my screen, it appears like the screen is damaged or going out. It’s bright and never goes away. This just showed up a week or so ago. I got this as a preorder when Versa just came out, so I am out of warranty. Has anyone else had this happen? Why are the newer models seeming to crap out so fast? My partners Ionic flat out died three weeks ago.  I bought it for him for Valentine’s Day 2018- also out of warranty. I expect $200-$300 devices to work more than 18 months.  Who can I contact about these issues? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hello @Klistajo, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa's screen. Thank you for sending a photo. I totally understand how you are feeling and I am here to help you. Before considering other options, I would like you to try the following steps: 

1. Switch to another Fitbit clock face: How do I change the clock face on my Fitbit device?
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

I am sorry to hear about the issue with your partner's Fitbit Ionic. You can contact our Support team using this link. They will be glad to investigate and help in the best possible manner.

I'll be around if you need further assistance. 

[Klistajo]

Hi @LiliyaFitbit  thank you for your response. Unfortunately it is the screen, not the clockface. It’s on every screen I scroll through. I have reset the watch numerous times (I have to, as it loses Bluetooth connection too for some reason and restarting is what reconnects it) 

I don’t know if he will call, from reading through the experiences of other people, nothing is offered except a coupon for a new device, since the warranty period is over. 

[GrubbyDuck]

@Klistajo @LiliyaFitbit  And it is the no response, weak warranty '25% discount' instead replacing the faulty product that will see me move to Apple watch 4 when this Versa finally fails.

All you have to do to stop this is to enable Bike & mileage covered to show on my dashboard.  But all I can get is 'we are investigating'.   

Investigating what?

The fact FitBit screwed up by disabling the feature?

There is no way I am buying the Versa 2.  Not after 'the fights' I have had in chat & trying to get answers off this community forum to get the d a  m ned thing to work.