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Bitmoji stuck on "preparing to teleport".

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‎07-11-2023 23:10 - edited ‎07-24-2023 18:23

‎07-11-2023 23:10 - edited ‎07-24-2023 18:23

I used to have the bitmoji clock on my Versa 3. I changed to a different clock for a while and when I tried to go back I have not been able to. It is stuck on "getting ready to teleport". I have installed the bitmoji app, updated the Fitbit app and restarted my Versa 3 and even did a factory reset and then updated the Versa 3. Nothing seems to work this time. I've been trying for hours and I think I'm about to give up on this junk. I just can't get the thing to work! I wish they would get it fixed!!!

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‎07-18-2023 13:32

‎07-18-2023 13:32

Following is the updated information I received from Fitbit support in regards to the resolution for the Fitbit Bitmoji clock face being stuck on preparing to teleport:

" While we can't pinpoint a time frame, our team shall introduce and roll out an update that shall address the issue you're experiencing. In any case, we're sorry for any trouble. We appreciate your patience and we look forward to getting you back on track."

 

"The latest version is 3.86. Try updating your Fitbit app to version 3.86 when it's available for you. Once it becomes available on your phone, you can update the app to continue troubleshooting the issue. If the issue continues even after the Fitbit app update, I'll continue to check."

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‎07-22-2023 09:08 - last edited on ‎07-25-2023 18:02 by Fitbit Moderator

In response to SunsetRunner

‎07-22-2023 09:08 - last edited on ‎07-25-2023 18:02 by Fitbit Moderator

Latest information from Fitbit support:

The rollout for Fitbit app version 3.86 was already completed on Tuesday, July 18, 2023. Check if your Fitbit app has an available update on your Play Store.

The update did finally show up in the Play Store for my phone; however, after updating I was still unable to get the Bitmoji clock face to install. It still shows preparing to teleport. I have messaged Fitbit support and am waiting for a response from them. Please let me know if the update worked for anyone.

 

Moderator edit: updated post. 

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‎08-15-2023 22:10

In response to SunsetRunner

‎08-15-2023 22:10

After clearing my cash and storage in Google store and Google Play services and then restarting my phone, I found there was another Fitbit app update available. I updated it to 3.88 version after which I was able to get the Bitmoji clock face to teleport. I now have it back on my Fitbit Versa 3 again.

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