help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bitmoji won't connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2019 12:38

‎09-30-2019 12:38

Has anyone successfully downloaded the Bitmoji clock face? If so how long did it take? I've tried several times and give up after about 30 minutes. Nothing ever happens; just a spinning wheel.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-30-2019 13:49

‎09-30-2019 13:49

I have!

 

You need to have both the Snapchat and Bitmoji apps on your phone.  Log into the Bitmoji and Snapchat apps.  Then link those two together.  Once you do, go back into the Fitbit app and download the clock face,  It will then prompt you to connect to Snapchat.  Select "Yes".  Next, it will ask you if you want to import the Bitmoji from the Snapchat account.  Select "Yes" and it will start to teleport your Bitmoji to the watch.  Make sure that the Versa and the phone are near each other and that no other Bluetooths or Fitbits are nearby to help improve the connection.  It should take no more than 20 min, or so.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎10-01-2019 07:41

In response to DramaQueenDiva

‎10-01-2019 07:41

@Jaylbee it's great to see you in our Fitbit Community! Regarding the issue you've experienced with the Bitmoji clock face, I'd like to follow up and would like to know if the issue persists or if you were able to install it after trying the workaround that shared my friend @DramaQueenDiva.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes