Black Screen, unable to reset

[cangeles]

My versa is less than 6months old, is charged and the back light will illuminate, but the screen remains black.

I have let the device lose charge and recharged it only to have the same black screen.

Ihave tried holding the buttons down to do a restart, but the screen continues to illuminate black with no logo, apps, clock etc ...

any ideas? 

[NellyG]

Hi @cangeles I have flagged a moderator to come and help you

[cangeles]

Thank you!

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @cangeles, let me give you a warm welcome to our Community. Thanks for flagging this post @NellyG.

Thank you for the steps that you've tried until now. I've requested a case on your behalf. You should soon receive an email from customer support. Please reply with the information that they need to check your warranty options.

Thank you for your understanding.

[cangeles]

Thank you! I have replied to the email! 

[cangeles]

Thank you everyone! I ended up being covered under the warranty and my versa is being replaced after we couldn’t resolve the issue. Thanks again! 

[Sdlaura]

I have the same problem. Black screen all of the sudden. Green light on back illuminates, tried resetting multiple times. Battery life still good. Can you help me? Thank you!

[RoSelv]

Im having similar issues.

My versa 2 is 3 months old and suddenly having trouble turning it on.

The time face appears every once in awhile but then disappears, nothing happens when I press the side button. It is fully charged and I have done a restart.  Please help, thank you