Black screen Versa 2

[MDBohland]

Bought this Versa 2 3 days ago.. screen is black but still tracking my steps.. I have tried everything, restarting, changed the clock face back to original. App shows I’m charged at 100%! Do I take back to Kohl’s  for an exchange or have to go through Fitbit.?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @MDBohland.  

Thank you for all the details that you've provided regarding the inconvenience you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[KF5UGE]

My Versa 2 is doing the same thing.  I've tried every so called fix, still a blank screen.  My app is still tracking, but I have a black screen on my watch.

[DavideFitbit]

Welcome to the Community forums, @KF5UGE. 

Thank you for sharing that you've been experiencing the same inconvenience with your Versa 2. 

If you already tried the steps listed here to complete the restart procedure and you continue to experience the same inconvenience with the display, I do recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around if you have further questions.