Black screen

[MzPat]

My watch is fully charged, has the latest update, and it's continuing to synch with my app the problem I'd I can't see anything,!  I have went into the app and changed clock faces, still nothing.  I purchased my Fitbit less than a year ago, and there are hundreds of others experiencing the same problem.  So now what do I do?!

[Marrrmaduke · Accepted solution]

@MzPat This is very unfortunate. You can attempt hard reset using buttons:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.