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Black screen

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‎03-31-2020 14:40 - last edited on ‎11-11-2024 06:27 by Fitbit Moderator

‎03-31-2020 14:40 - last edited on ‎11-11-2024 06:27 by Fitbit Moderator

The screen on my Fitbit Versa has gone completely blank for about 6 hours now. Tried turning it off by hold the power button down, feel the little vibration but still nothing appears. How do I fix it or how do I exchange it for a new one? I have insurance for it 

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2 REPLIES 2

‎03-31-2020 14:43

‎03-31-2020 14:43

Having the same issue and now won't recharge at all 😞

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‎03-31-2020 14:45

‎03-31-2020 14:45

Same thing happened to mine today. It will charge on the charger but once I take it off the screen is black. So annoying! This is really making me want to switch to apple now

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