Blank screen

[ShannonSC]

My screen shows no info.  The green light on the back is flashing.  I can feel it vibrate when I get texts, its tracking my steps, etc., but nothing shows on the screen.  Help!

[LiliyaFitbit]

Welcome to the Fitbit Community @ShannonSC! 

I appreciate your participation in the Forums and sharing that your Versa display shows no info. Thank you for the information that the green light on the back is flashing and the vibration is working. I'd like you to restart your watch as described in this help article. This will refresh your Versa internally. 

If the issue persists, please try switching to a Fitbit clock face by following the steps from this help article: How do I change the clock face on my Fitbit device?

Let me know how it goes! 

[ShannonSC]

If the "back" button is on the back of the watch, then I don't have one. If the "back" button is something on the screen, my screen is black, so nothing shows up. Please advise.

[LiliyaFitbit]

Hi @ShannonSC, thank you for your reply. I am sorry for the delayed response. 

The back button is on the left side of your Fitbit Versa. I could see that you got in touch with our Support team and that they were able to help you. I appreciate your time and efforts. 

If you have any questions, feel free to let me know.