Bluetooth Connection Issues

[Chasboots]

Can Fitbit at least acknowledge they have a problem with bluetooth connectivity with the Versa?

I have a fully updated Galaxy S8+. All to frequently, my Versa loses its bluetooth connection to my phone  I have continually tried to restart the Versa and the phone  I've deleted cache and data for both bluetooth and the Fitbit app. Sometimes the device connects for a couple days.

Sometimes I'll go a couple days without a connection  all of my other bluetooth devices work fine without issue. I previously had a Charge 2 which seldom had issues. I can only conclude that the Versa has problems maintaining a connection with a slim chance that it is the app at fault. 

I should note that I searched both the forums and the Fitbit articles and could find nothing but others with the same problem. I know others with a Versa who are experiencing the same thing on their iPhones. 

This needs to be fixed. I cannot accept restarting devices, clearing data, removing and re-adding the device, and uninstalling/re-instslling the app as viable solutions  

[AlvaroFitbit]

@Chasboots Welcome! It's good that the community is growing! 

I will gladly assist you with your syncing issues and thank you for trying some troubleshoots. Please try these suggestions to help solve this issue. 

Also please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Let me know how it goes.