Bluetooth and notifications fixed for a bit

[andy_glass]

My versa has not been able to connect to the Bluetooth properly for nearly 4 weeks now it connects for a couple of hours then I have to reinstall the app set it up as a new device to get it to connect again but today I got a message on my phone  asking for it to connect it did and stayed connected for nearly 8 hours but when I get notification s on it the same one comes through 3 times and the heart rate is going crazy reading 95 when I am doing nothing  looks like Fitbit might have fixed one problem and caused more has anyone else had this happen 

[SunsetRunner]

Hi @andy_glass , do you any other BT enabled devices within the BT range of your phone? If yes, disable BT of all these devices or move them out of BT range cause they can interfere with your Versa, thus the syncing problems. After having done that, restart your phone and Versa and sync your Versa with your phone. Did this solve your problem? Regards kuzibri

[andy_glass]

No Bluetooth items within area I have to remove app on my iPhone remove
the versa from phone Bluetooth switch of phone restart phone
Re install app setup versa as a new device this gets it to connect for a
couple of hours then the time on the Verdi’s a goes slow and when I check
the versa is not connected to Bluetooth anymore when I try and sync it come
up looking for device the versa connected for about 8 hours today but the
heart monitor was reading 95 when I was doing nothing and if I got any
notifications I got 3 of them the same
I now have to do this all again as the versa has disconnected again and I
see on the community that the newest update messing up Fitbit s I am a bit
weary about doing it again

[SunsetRunner]

Hi, which phone are you using?

[andy_glass]

iPhone 8 Plus with iOS 13 with  the newest update

fitbit app updated on App Store 3 days ago

and the latest firmware on the versa 

[SunsetRunner]

Hi, Fitbit is aware that there are problems between the Fitbit app and the newest iO13 update and is working hard to solve the problem. See this: Updated 10/9/19: We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. We’re hard at work to resolve this issue. Please try the troubleshooting steps in our help article. Read More . So, have a little patience. I do realize it's frustrating but they are working on it (not a Fitbit employee!!).

[andy_glass]

Till then I have a versa that is not fit for purpose it’s been over 4 weeks now imagine all the people that gets a Fitbit for Christmas and they set it up and it doesn’t work I would not like to be the customer service at Fitbit 

[SunsetRunner · Accepted solution]

Hi @andy_glass the problem is with Apple and not Fitbit as they changed the way notifications are handled with the release of IOS 13.  Garmin also has this problem and to be even more frustrating Apple failed to notify companies of the change so it took everyone by surprise.  Rest assured Fitbit are working to get this issue resolved.

[andy_glass]

Fitbit seem to be in no hurry to fix the issue i now it takes time but a big company like Fitbit  should be throwing all the resources they can to fix it

we will have to just wait and see how long they take fingers crossed it will be soon I see and hear of a lot of customer loosing faith  in Fitbit 

[SunsetRunner]

Hi, as @SunsetRunner stated, it's not the fault of Fitbit but of Apple itself and it's not easy to supply a "prompt" solution for a complex problem which created by Apple. Give Fitbit some time to solve this. Regarding this: "and hear of a lot of customer loosing faith  in Fitbit ", users nowadays want instant solutions, once they don not get that, they blame the company, sometimes for the right reasons, sometimes not. This is simply the result of social media. Personally, this is my 5th Fitbit device and, cross my heart, never had any problems with them which I could not solve myself. You can say: "you're just a lucky guy", but does luck lasts 5 years? Sooner or later you run out of luck. Have now for three weeks the Versa 2 and had to charge it only twice, so my battery lasts a full 7 days on one charge and furthermore also no problems. It's in my personal opinion very easy to "shout" do not buy Fitbit Devices cause they are rubbish/garbage, etc, but that's way too easy. There are a lot of very satisfied customers, only they do not post it here. Just my 2 cents, regards kuzibri (a user and not an employee).