help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

losing time and not synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2019 12:57

‎10-17-2019 12:57

For the past 3 months my Versa Fitbit hasn't been working it will not keep the correct time.  When I have it on the charger it will synch and keep the correct time but as soon as I put on my wrist I start losing time.  I have reset it to factory settings. My notifications don't show up either. I even have two accounts for the same Versa and it continues to lose time.  I really love my fitbit when it works.  I miss being able to depend on it.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-17-2019 13:59

‎10-17-2019 13:59

Hi @Marcia43 , are you by any chance using a Third Party Clcok Face? If yes, replace it with one developed by Fitbit itself and restart your Versa. If you're not using a Third Party one, restart your Versa three times, restart your phone also (make sure you have the latest Fitbit version on your phone) and sync your Versa with your phone. Usually this will solve these kind of problems. Regards kuzibri

Best Answer
0 Votes